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REFUND AND CANCELLATION POLICY
 


REFUND & CANCELLATION POLICY


Please note that we do not take returns or cancel orders once placed. You may however modify the order by emailing us at contactus@metalmate.in in special cases.

In the rare instance that we ship incorrect order, a correction will be shipped at no charge by the original shipping method. Items must be returned unused, in their original packaging and in saleable condition (at the full discretion of our warehouse team). The cost of the item will be refunded to your account once the return has been received.

How to return a product ?

Submit a request and once your request has been recieved we will be in touch with instructions and address details for your local warehouse, usually within two business days.


Should you need to return your product because it is defective, please state the defect or defects when contacting us, you will be provided with a returns authorisation code at that point which should be noted and included with your returns parcel.

Any goods should be returned in a re-saleable condition, and in its original packaging, however if in an incomplete state we will be unable to issue a refund. Costs for return carriage are payable by the customer unless we have agreed otherwise. If your returned goods are lost or stolen in transit back to us, you should claim compensation from the company that shipped the return.

We will refund the cost of standard or recorded postage incurred if the product was incorrectly sent by us, or where the product has been returned due to a defect. However, we will not refund any courier, overnight or express element of any delivery or postage charge including special delivery. All refunds for goods returned will be processed within 14 days after the items have been returned and checked by us. Postage costs incurred for returning faulty goods shall also be refunded within 14 days of our receiving the goods.

If you had placed an incorrect order, or you decide that the order is not suitable, you can still return your items however you must comply with the following terms;

1, You must notify us within 7 days from the receipt of your order if you wish to be refunded.

2, There will be a restocking charge of 20% of the goods total, should you notify us after the 7 days.

3, You will be liable for the cost of the original and return postage costs.

4, Please contact us with your reasons for returning the goods in order to provide you with a returns authorisation reference code.

We shall only accept items that are returned within 28 days from the date of purchase. Returns outside this timescale is at the managements discretion and their decision is final.Replacement items shall only be sent upon our receipt of the faulty goods.