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DELIVERY POLICY
 

For our customer's convenience, we have specified an approx shipping time against each product so that they can order the required item accordingly. Post order confirmation, the customer gets an email and/or an sms informing him of the courier details including the courier company name, tracking number and tracking website, as and when the product(s) is shipped.

We mostly deliver through DTDC and the service is available across the county. For more information on the same, visit www.dtdc.in.

To track your order:

Step 1: Type in www.dtdc.in on the address bar of your browser

Step 2: Type in our tracking number/CN No.in the Tracking section

Step 3: The tracking information is available for your reference

In case of the following events, the customer is immediately required to notify us at 0-80-80-284-634 or contactus@metalmate.in.

1. The products(s) not reaching the customer within the given time frame

2. The product(s) not reaching at all

3. The product(s) reaching in damaged condition

4. The product(s) not as per the order

All orders received by 3pm are processed the same working day and delivered to you within the mentioned time frame.


Delivery is only available to the all states of India on this website.

Customers from other countries may enquire first for a postal estimate. Please note that on the very rare occasion of adverse weather conditions, your order may be delayed for longer than the stated period of time. Unfortunately we have no control over this, however we would like to assure customers that everything would be done in our power to get your order delivered to you as quickly as possible.

We cannot be held responsible for any parcel, dispatched by us, and is then lost in transit to you. We will however investigate the matter on your behalf with our couriers, and put a claim in for you. Whilst waiting for the claim to be completed, you can place a new order and purchase the items online should you still wish to have the goods.